Cancel & return

For orders placed via the internet, the Distance Selling Act applies. After the article has been delivered, the trial period of 14 days starts. Within these 14 days, you can contact us to return a product. The only condition that applies is that the item is unused and undamaged. In addition, the product must, as far as possible, be returned in the original packaging. After these 14 days, it is unfortunately no longer possible to return the products. If an item is returned that is damaged and/or incomplete, we are required to charge costs for this to repair the damage or replace missing parts. The costs for the return shipment will be borne by the buyer.

For items that are custom made, it is not possible to return them.

 

Received a wrong or damaged product?

All De Machinekamer products are checked at a number of points before they are transported.

This includes checking delivery according to order and checking for defects. In the unlikely event that a delivery is not satisfactory, we kindly request you to contact us via [email protected] Please explain your message with clear photos, order number, customer name and order date. The sooner we receive your message, the stronger the communication and the follow-up action.

By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »